Terms of Service

Not medical advice; emergencies

Content on this website, including health news, is general information. It isn’t medical advice and doesn’t replace the judgment of your prescriber or pharmacist. Don’t start, stop or change a medication based on website content. Don’t use this website or our forms for emergencies. Call 911 or go to the nearest emergency room. For a possible poisoning, call Poison Control at 1-800-222-1222.

Online prescription requests

A refill, transfer or new patient request isn’t a prescription. We fill only valid prescriptions issued by a licensed prescriber, verified as required by federal and New York law.
Our pharmacists use professional judgment and may decline or delay a fill when required by law or when it’s in the patient’s interest, for example after a drug utilization review or Prescription Monitoring Program check.
Controlled substances must be e-prescribed under New York’s I-STOP law, with limited exceptions, and may be transferred only as federal and New York rules permit.
Some medications are subject to FDA REMS programs or limited distribution and may not be available from us. We’ll tell you if that’s the case.
Request times aren’t guaranteed. We process requests during business hours.
You confirm that information you submit is accurate and that you are the patient or are legally authorized to act for the patient.

Insurance, pricing and payment

We accept most insurance plans, but network participation changes. Your health plan, not Statmeds, decides what it covers and what you owe.
Price quotes, including cash prices, are estimates until the prescription is processed and may change with plan, manufacturer or supply-chain changes.
If our cash price is lower than your copay, we’ll tell you. Medicare patients: cash purchases made outside your Part D plan may not count toward your plan’s out-of-pocket costs.
We don’t routinely waive copays or deductibles, and we don’t offer anything of value to induce you to choose our pharmacy for items paid by Medicare, Medicaid or other government programs.
Manufacturer copay programs are subject to the manufacturer’s eligibility terms. Manufacturer copay coupons generally can’t be used for prescriptions paid by Medicare, Medicaid or other federal health programs.

Prior authorization support

We help coordinate prior authorizations, step-therapy and formulary exception requests with your prescriber and health plan. Clinical documentation must come from your prescriber, and coverage decisions are made by your health plan. We can’t guarantee approval or a decision timeline.

Delivery

Free delivery throughout the tri-state area: New York State (including Long Island and all five New York City boroughs), New Jersey and Connecticut. Delivery is free for every patient, whatever their insurance or payment method.
Delivery days and windows depend on location, stock and time of request. We’ll confirm timing with you.
Certain medications, including controlled substances and some refrigerated or high-cost items, may require a signature from the patient or an authorized adult.
Please check your delivery promptly and tell us right away about any problem. Under New York law, dispensed medications generally can’t be returned to stock once they leave the pharmacy.
We may change our delivery area or schedule. Changes will be posted on this website.

Text messaging (SMS) terms

Program: Statmeds Pharmacy prescription notifications, operated by Duffy Rx LLC.

Messages you’ll receive: refill reminders, order and delivery status updates, and replies to requests you send us. We don’t send marketing messages through this program.

How to opt in: check the optional text messaging box on one of our website forms, or give us verbal or written consent at the pharmacy. Consent isn’t a condition of any purchase or service.

Message frequency: varies based on your prescriptions and requests.

Cost: message and data rates may apply, according to your mobile plan.

Opt out: Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT to any message, or tell us any other reasonable way, and we’ll honor it within 10 business days. We may send one message confirming your opt-out. After that, you won’t receive further messages unless you opt in again. You can also call (516) 900-0636.

Help: reply HELP to any message or call (516) 900-0636.

Carriers: mobile carriers aren’t liable for delayed or undelivered messages.

Eligibility: you must be 18 or older, or a parent or guardian acting for a minor, and the account holder or authorized user of the mobile number.

Privacy: see the SMS section of our Privacy Policy. Mobile opt-in data and consent are never shared with third parties.

Health news and third-party content

Our health news page automatically displays headlines and summaries from public feeds published by third parties, such as the FDA, CDC and WHO. We don’t write, edit or endorse that content and aren’t responsible for its accuracy. Links open websites we don’t control.

Acceptable use

Don’t misuse the website. That includes submitting false information, requesting medication for someone you aren’t authorized to act for, attempting to access systems or data you’re not authorized to access, interfering with the website’s operation, or using automated tools to submit forms.

Intellectual property

The Statmeds name, logo, website design, text and images are owned by or licensed to Duffy Rx LLC and are protected by law. You may view and print pages for personal, non-commercial use. Downloadable government forms remain the property of their issuing agencies.

Disclaimers

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t warrant that the website will be uninterrupted or error-free. This section doesn’t limit any warranty or professional duty that applies to the pharmacy services we provide and that can’t be disclaimed under applicable law.

Limitation of liability

To the fullest extent permitted by law, Statmeds and its owners, employees and agents won’t be liable for indirect, incidental, special, consequential or punitive damages arising out of your use of the website or its content. Nothing in these terms limits liability that can’t be limited under New York or federal law, including liability for gross negligence, willful misconduct or professional negligence in providing pharmacy services.

Indemnification

You agree to indemnify Statmeds against claims arising from information you knowingly submit that is false, or from your violation of these terms, to the extent permitted by law.

Governing law and venue

These terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict-of-law rules. Any dispute relating to these terms or the website will be brought in the state or federal courts located in Nassau County, New York, unless applicable law requires otherwise.

Changes and general terms

We may update these terms by posting a new version on this page. Continued use after changes take effect means you accept the updated terms. If any provision is found unenforceable, the rest remains in effect. These terms, our Privacy Policy and our Notice of Privacy Practices are the entire agreement about your use of the website.

Contact

Duffy Rx LLC dba Statmeds
Attn: Privacy Officer
399 W John St, Ste 100
Hicksville, NY 11801
Phone: (516) 900-0636
Fax: (877) 961-1116
Email: info@stat-meds.com